"I ordered a robe that had a special color that happened to be discontinued from the manufacturer. Instead of substituting the robe with a similar color of their choice, I received a phone call from someone at the store informing me about the situation. Not only did LaSensuals call to correct this but they also picked a robe made in a similar color which included a large variety of colors (actually nicer) from a different supplier and let me choose  a substitute or opt for a refund. The replacement robe that they picked actually cost more than the original robe and they offered it to me for the same price as the original robe! They sent the link to their web page for the replacement robe via email and I chose a replacement color and ordered it through our email correspondence. The robe arrived in an unmarked shipping container in less than a week and in perfect condition. I can’t remember customer service on that level from any company. Also, the quality of the robe that I received was much better than that of the original robe that I ordered. This is a real story and I can’t say enough about how well they handled that purchase. No worries with LaSensuals because they have a great company that actually cares about their customers. Thank you again LaSensuals!"